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    I have a question or an exciting tip to share or idea? Drop us a line!

  • HAVE A QUESTION?

    Are your products 100% natural?

    Our products are made with >98% of natural ingredients that are non-toxic and safe.

    We provide the complete ingredient listing for all products sold on Lalu Raw Beauty and they can be found on the product page.

     

    Our preservative: Phenoxyethanol is a mild bactericide and a perfume fixative. Phenoxyethanol is on the Soil Association's list of preservatives approved for use in organic cosmetics. Phenoxyethanol is a gentle preservative that is used across a range of cosmetic products and toiletries. It is a topical antiseptic and a bactericide, which means it can control the growth of bacteria and by killing it. Our products do not contain more than 0.45% of phenoxyethanol to ensure maximum comfort and safety for your skin.

    Are your products tested on animals?

    One of our main company principles is that none of our products are tested on animals. So, no products listed on the Lalu Raw Beauty site were tested on animals nor do we have other companies test on animals for us.

    Are these products safe to use during pregnancy?

    In the case of pregnancy, we always recommend that you contact your physician about the specific product and ingredient listing. While many natural ingredients are fine to use during pregnancy, there are some that should be avoided completely and others where usage should be kept below a certain amount. Please reach out to us for more information.

    Are free samples available so I can try your products before I buy them?

    We have a travel kit size you can purchase to try the products before buying bigger size of bottles. We will be giving away samples from time to time, follow our social media accounts to stay informed and receive your free samples.

    Do you deliver all over China?

    We deliver all over China, leave us your name, address, phone number. Note delivery time can reach 2 to 5 days.

    Do I get refund if I am allergic to the products?

    While all our products are natural, some people may still have sensitivities to natural ingredients. In fact, many natural essential oils have allergen components. Discontinue use and Should you find that you are allergic to one of our products, we can give you a refund or exchange the product for a voucher.

     

    I received the wrong item.

    We try our best to ensure you received your complete order as accurately and as quickly as possible be sometimes errors do occur. Should this occur, we sincerely apologize.

    Please inform us within 3 business days of delivery if there are any problems with your order. We reserve the right to refuse replacement of refund of these items if we are not notified within this timeframe.

    The best way of contacting us is via our "Talk To Us" form. We will respond within 2 business days and request that you send us a picture of the miss-shipped item along with the proof of purchase. Once received and verified we will process the replacement send further instructions regarding return of the mis- shipped item.

    Unreasonable Returns

    Lalu Raw Beauty reserves the right to refuse returns for an unreasonable quantity of items or for items which have been opened and used. If you are not satisfied, we will gladly provide a refund of the original purchase price if returned within 7 days of your purchase date. If the products are opened, a store voucher will be issued from the same value as the returned product.

    Mis- ships, Missing Items, Damaged Items

    Please inform us within 3 business days of delivery if there are any problems with your order. We reserve the right to refuse replacement of refund of these items if we are not notified within this timeframe and with proof.

    Clearance (Short Life, opened, used items and last Season's) items, are FINAL SALE. No Refunds will be issued for these items.

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